Delivery Policy

Free shipping

We offer FREE shipping Australia wide on all orders.

Australia post

All orders are shipped FREE anywhere in Australia using Australia Post express shipping. Australia post usually takes 1 day to deliver to most Australian capital cities and 2 days to deliver everywhere else.

Ordering online

Delivery usually takes 1- 2 business days after your programming call. Programming call usually happens less than 12 hours after you place your order online.

Ordering by phone

If you are ordering by phone, one of our consultants will help you program the alarm (why) dispatch your device. You should receive your alarm within 1 – 2 days of placing your order.

Tracking number

Shortly after the programming call you should receive a tracking number that lets you know the exact location of your order at all times.

Signature required

If your are at home at the time of delivery, a signature is required on delivery to ensure the product actually gets delivered.

Post pickup

In case you are away, a card will be left in the letterbox and the parcel taken to the closest post office location where you can collect it at your convenience.

Shipping days

Items are shipped Monday – Friday. All orders placed between Saturday and Sunday or any public holiday will be dispatched on the next business day.

Ship destination

Orders can only be shipped within Australia. We do not process international orders from SeniorsAlarm.com.au

Contact us on 1800 491 796 for any special enquiry