FAQ

What is Seniors Alarm?

Seniors Alarm is on sale for $479. There is a yearly cost of $49 for the sim card. There are no other Fees associated with the Alarm

Are there any ongoing costs?

There are no ongoing costs.

You receive 1-year credit allowance from the date of purchase to be used in case of an emergency, and because we have purchasing discounts, you can recharge another $49 from year 2.

Can I get it though NDIS or Myagedcare package

Yes. You can use your funds from NDIS or myagedcare to purchase a Seniors alarm. Contact us for a quote

How soon does it arrive?

Delivery in 2-3 business working days to all major states

Can you talk and listen through the Personal Alarm?

Yes. The wearer can talk and listen through the device.

What does the Seniors Alarm weigh?

The seniors alarm weighs 55g

Is the Personal Alarm water resistant?

Yes, as many falls happen in the bathroom, we made sure the Seniors Alarm is waterproof to IP67 standard.

Do I need to bring a sim card or worry about recharging?

With our Telstra SIM card, you don’t need to check or worry about any prepaid credit, unlike other companies who sell alarms that require sim card installation.

Your first year of usage* is included in the purchase price. A recharge/subscription applies each year thereafter. Under our ‘Fair Use Policy’, the device is to be used as an emergency device only.

Do you setup the Seniors Alarm?

Yes, we setup your device for you.

Upon receipt of your order, one of our personal alarm experts will be in contact with you to help get all the information required to setup your device so as to best suit you.

Do you offer product warranty?

Yes, the Senior Alarm medical alarm comes with 12 month warranty.

Do you offer free delivery?

Yes, we offer FREE express delivery on all orders.

What is your return policy?

Your Seniors Alarm order is backed by a 100% money back guarantee within the first 60 days of receiving your device.

If your personal alarm doesn’t work as described or you are not totally satisfied with your purchase, please let us know and we can either fix the issue or process your return and refund.

Can I pay with NDIS or myagedcare?

Yes you can use your available funds to purchase your alarm

Does the call go to a call centre?

No, calls go to your family members, friends and emergency services

Can I use the alarm to find the location of the wearer?

Yes. Simply SMS the device and you will receive a reply with a link to the location of the device.

Is the alarm suited for seniors with hearing concerns?

Yes. Volume on the Seniors Alarm can be personalised to match hearing needs of the senior and in need.

How often do you have to recharge the Battery?

Recharge the battery every 5 days for 1 hour.

Is there a refund policy?

Yes, Seniors Alarm offers a 100% money back guarantee within 60 days of receiving your order. Simply contact us and we shall fix the problem or process your return.

What if I activate the alarm by mistake?

Once the SOS sequence is activated, the wearer has 30 seconds to cancel the sequence, by pressing and holding the emergency SOS button to cancel.

Can you use Seniors Alarm outside the house?

Yes, like your mobile phone, Seniors Alarm operates on a mobile network, and can work indoors, outdoors, and everywhere that Telstra’s 3G/4G network operates.

How many emergency contacts can you save?

You can add up to 8 emergency contacts to your medical alarm, including emergency numbers such as 000.

Where can I get a brochure

Click the link below to download our brochure