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What is Seniors Alarm?
Seniors Alarm is Australia’s most advanced personal alarm.

With built-in GPS technology, the Seniors Alarm Personal Alarm, offers optimal peace of mind, security and safety for the senior loved ones in your life. Whether inside at home, outside in the garden, or even out driving, this lightweight, portable, easy to use solution works with an emergency wearable SOS button, and even provides your exact location.

Seniors Alarm smartly stores up to 8 emergency contacts, and in case of emergency, each of the contacts is alerted immediately via text message.

It’s packed with other smart features like automatic fall detection, smart voicemail recognition, and there are no monthly fees or charges.

Are there any ongoing costs?

There are no ongoing costs.

You receive 1-year credit allowance from the date of purchase to be used in case of an emergency, and because we have purchasing discounts, you can recharge another $49 from year 2.

Is the alarm suitable for non-seniors?

Yes. Seniors Alarm personal alarm is suitable for anyone with a disability, at any age.

Does it connect to mobile network?

Yes. Seniors Alarm uses the Telstra 3G & 4G network, which covers 98.8% of Australia.

Can you talk and listen through the Personal Alarm?

Yes. The wearer can talk and listen through the device. Our speaker has 4 times the output area when compared to other models.

What does the Seniors Alarm weigh?

The seniors alarm only weighs 55g, less than an average gold chain and pendant – making it light and easy to wear.

Is the Personal Alarm water resistant?

Yes, as many falls happen in the bathroom, we made sure the Seniors Alarm is waterproof to IP67 standard.

Do I need to bring a sim card or worry about recharging?

With our Telstra SIM card, you don’t need to check or worry about any prepaid credit, unlike other companies who sell alarms that require sim card installation.

Your first year of usage* is included in the purchase price. A recharge/subscription applies each year thereafter. Under our ‘Fair Use Policy’, the device is to be used as an emergency device only.

Do you setup the Seniors Alarm?

Yes, we setup your device for you.

Upon receipt of your order, one of our personal alarm experts will be in contact with you to help get all the information required to setup your device so as to best suit you.

Do you offer product warranty?
Yes, the Senior Alarm medical alarm comes with a month’s product warranty.
Do you offer free delivery?
Yes, we offer FREE express delivery on all orders.
What is your return policy?
Your Seniors Alarm order is backed by a 100% money back guarantee within the first 60 days of receiving your device.

If your personal alarm doesn’t work as described or you are not totally satisfied with your purchase, please let us know and we can either fix the issue or process your return and refund.

What is Seniors Alarm geofencing feature?

This feature allows you to place a virtual fence around a location (like a house) and be notified any time the personal alarm wearer wonders out of the fence. this feature is ideal for seniors with early memory loss and can be turned on or off as required.

How does the automatic fall detection feature work?
When this feature is ON, Seniors Alarm will start the SOS sequence if it detects a fall.
Can I turn some features off?
Yes, Seniors Alarm is fully customisable.

During your setup call, your medical alarm expert will gather relevant information and make suggestions to best fit your unique situation.

Can I use the alarm to find the location of the wearer?
Yes. Simply text the device and you will receive a reply with a link to the location of the device.
Is the alarm suited for seniors with hearing concerns?
Yes. Volume on the Seniors Alarm can be personalised to match hearing needs of the senior and in need.
How often do you have to recharge the Battery?

You should expect the battery lasts about 2-3 days. Seniors Alarm takes around 40 minutes to fully recharge the battery.

Is there a refund policy?
Yes, Seniors Alarm offers a 100% money back guarantee within 60 days of receiving your order. Simply contact us and we shall fix the problem or process your return.
What if I activate the alarm by mistake?
Once the SOS sequence is activated, the wearer has 30 seconds to cancel the sequence, by pressing and holding the emergency SOS button to cancel.
Can you use Seniors Alarm outside the house?

Yes, like your mobile phone, Seniors Alarm operates on a mobile network, and can work indoors, outdoors, and everywhere that Telstra’s 3G/4G network operates.

How many emergency contacts can you save?
You can add up to 8 emergency contacts to your medical alarm, including emergency numbers such as 000.
Why should I buy from Seniors Alarm?
For only $479, Seniors Alarm offers you a lifetime 5-star customer service, free shipping, free set up by trained personal alarm experts, one-year free emergency call and SMS credit, 12 months warranty and a 60-day money back guarantee.

More questions? Call us on 1800 491 796